Morove Refund and Returns Policy
(For All Orders Within Ghana)
Morove is an online e-commerce marketplace dedicated exclusively to books, where independent vendors can set up their own online bookshops, showcase and sell their titles, and reach a wider customer base—while providing customers with a single, central platform to discover and purchase books of all genres from multiple vendors in one place.
Morove sells only physical printed books of different genres and categories.
Morove does not sell digital products, e-books, downloadable files, or non-book items.
This Return & Refund Policy applies to all orders delivered within Ghana.
1. Products Covered by This Policy
Morove sells only physical books, including but not limited to:
- School textbooks
- Supplementary and revision books
- Story and literature books
- Professional and reference books
- Religious and inspirational books
- African and international titles
No digital products or non-book items are sold on Morove.
2. When a Book Qualifies for Return
A book is eligible for return only when any of the following occurs:
- The wrong book was shipped to the customer
- The book delivered is faulty, damaged, or defective on arrival
- The book delivered is significantly different from what was ordered on the website
The return request must be submitted within 48 hours of delivery.
3. When a Return Will NOT Be Accepted
Because Morove sells only books, and because books are copyrighted and easily compromised, returns are not accepted in the following situations:
- Change of mind after delivery
- The customer ordered the wrong title, edition, class level or subject
- The book is no longer needed
- The book has been opened, written in, highlighted, folded, torn, or used
- The return request is submitted after 48 hours of delivery
All book sales are considered final, except where Morove or the vendor made an error or the book is faulty.
4. Return Request Procedure
To request a return, the customer must:
- Contact Morove support within 48 hours of receiving the book
- Provide:
- clear photos or video showing the issue
- the order number
- a short description of the problem
Requests without photo or video evidence will not be processed.
5. Inspection and Verification
All return requests are subject to verification.
After receiving your request:
- Morove will review the evidence
- The supplying vendor will confirm the issue
- Approval or rejection will be communicated within 2 working days
Morove reserves the right to reject any return if:
- the book shows signs of use
- the damage occurred after delivery
- the book is not in its original condition
6. Ghana-Based Return Policy (Operational Rule)
Morove operates a distributed vendor system across different locations in Ghana and does not operate a central warehouse.
For this reason:
- Morove does not accept returns for customer preference or change of mind
- Returns are accepted strictly for:
- wrong book shipped, or
- faulty or damaged book, or
- vendor or Morove error
This policy is designed to ensure fair treatment of both customers and local book vendors.
7. Return Logistics Within Ghana
If your return is approved:
- Morove will provide the official return location or collection arrangement
- Customers must not return books directly to any vendor unless instructed by Morove
Any book sent back without Morove’s authorization will not be received or refunded.
8. Return Transportation Cost
For orders delivered within Ghana:
- If the return is due to a wrong book shipped, faulty book, or vendor/Morove error, Morove will coordinate the return process
- If the issue is not caused by Morove or the vendor, the customer bears all transportation and courier costs
Morove is not responsible for delays, losses, or damages caused by third-party courier services used by client to pick up others. However, if it happens to be Morove courier services or Morove partnered third party courier services then we take full responsibility any delays, losses or damages caused.
9. Refund Method and Processing Time
Once the returned book is received and verified:
- refunds are processed through the original payment method used
- in some cases, Morove may issue store credit instead of a cash refund
Refund processing may take 5–10 working days, depending on payment providers and banks.
10. Partial Refunds
Partial refunds may be issued if:
- the returned book is missing inserts or accessories (where applicable)
- the packaging or cover is damaged
- the book is returned in a condition different from how it was delivered
The final refund amount is determined after inspection.
11. Multiple-Vendor Orders
Morove is a multi-vendor marketplace.
If an order contains books supplied by different vendors:
- each book is treated as a separate return case
- approval and processing timelines may differ per book
12. Repeated Return Abuse
Morove reserves the right to:
- restrict return privileges
- suspend customer accounts
- decline future return requests
where repeated abuse, false claims, or fraudulent activities are detected.
13. Important Notice About Books
Due to the nature of physical books and copyright protection:
- opened or used books cannot be resold
- exchanges are subject to vendor availability
- replacement delivery timelines may vary by vendor location
14. Final Authority
Morove.com reserves the final right to approve or reject all return and refund requests in line with this policy.
All decisions made by Morove under this policy are final.